Uber Apologizes For “Imperfect (And Fictitious)” Rebuttal Of A BuzzFeed News Claim

On Monday, Uber walked back a core explanation for the thousands of tickets in its customer support ticket system with the subject “rape.” This change in position comes less than a day after a BuzzFeed News published screenshots from Uber’s Zendesk-based customer support system showing thousands of tickets containing the words rape. Our report led […]